Privacy Policy

Ace Hardware of Bluefield and Ace Hardware of Princeton (“we,” “our,” or “us”) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, contact us, or make a purchase at one of our stores.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Such as your name, address, email address, phone number, and payment information when you make a purchase or contact us through our website.
  • Non-Personal Information: Such as your browser type, operating system, IP address, and browsing behavior when you use our website.
  • Cookies and Tracking Technologies: We may use cookies or similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders and requests.
  • Respond to customer inquiries and provide support.
  • Improve our website, products, and services.
  • Send promotional materials or special offers (only if you opt in).
  • Comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell your personal information. We may share information only in the following cases:

  • Service Providers: With trusted partners who help us operate our business, such as payment processors or delivery companies.
  • Legal Requirements: When required by law, subpoena, or government request.
  • Business Transfers: In the event of a merger, sale, or business transfer, customer information may be included as part of that transaction.

4. Data Security

We use reasonable physical, electronic, and administrative safeguards to protect your information from unauthorized access, use, or disclosure. However, no online data transmission or storage can be guaranteed to be 100% secure.

5. Your Choices

You may:

  • Opt out of receiving marketing emails by following the unsubscribe instructions in those emails.
  • Disable cookies through your browser settings, though some parts of our site may not function properly.
  • Contact us to review, correct, or delete your personal information where permitted by law.

6. Links to Other Websites

Our website may contain links to third-party sites (such as Ace Hardware’s corporate site or social media pages). We are not responsible for the privacy practices or content of those websites.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Ace Hardware of Bluefield
600 Bluefield Ave.
Bluefield, WV 24701
304-327-6118

Ace Hardware of Princeton
1055 Stafford Dr.
Princeton, WV 24740
304-220-4855